File too large to be uploaded on this site

If you try to upload media and get the error “File too large to be uploaded on this site” here’s how to resolve it:

  • Decrease the size of the media you are uploading. To do this in the app, go to the Profile icon > App Settings > Max Image Upload Size and select a smaller upload size.
  • Increase the memory limit on your site. You can contact your website hosting provider for assistance making this change to the memory_limit in your site’s PHP settings.
  • If the error persists after that, contact our support team (under Me > Help & Support) to troubleshoot the error further.