Can’t access photos on my device

On iOS

When you first use the WordPress for iOS app and try to add a photo you’ll see this prompt:  

If you tap “Don’t Allow” though it prevents the app from accessing your photos in the future. If you accidentally did that and are not able to upload photos in the WordPress for iOS app you might see this error displayed:

  


To fix that, follow these steps:

  1. Open the Settings app on your iPhone.
  2. Find the “WordPress” app
  3. Slide the toggle next to Camera
  4. Then click on Photos to change the permission of what the app can access

Now when you next go to add an image to a post or page you’ll have access to the photos on your device.

On Android

When you first use the WordPress for Android app and try to add a photo you’ll see this prompt:  

If you tap “Deny” though it prevents the app from accessing your photos in the future. If you accidentally did that and are not able to upload photos in the WordPress for Android app you might see this error displayed:

You can click on Edit Permissions and it will take you to the App settings. From there you can click on Permissions:

And select what you would like to give permission for the app to access: Camera, Files and Media, etc. Once you click on the option you will be taken to the screen where you can change the permission: